Disable the "AddNote" notification message that is sent to agents in OTRS

Question

In OTRS how can i disable the "AddNote" notification alert that is sent to agents when someone adds a note to a ticket they are the owner of?

Comments

Does anybody know the answer to this question? I too want to disable this and have been searching all over for an answer.

Answer 1

If you want to permanently do it, just add next after for in Green Color:

in /otrs/Kernel/System/Ticket/Article.pm

# send agent notification on adding a note

        for my $UserID (@UserIDs) {
         #your code start
        next if 1 == 1;
        #your code end
            next if !$UserID;
            next if $UserID == 1;
            next if $UserID eq $Param{UserID};

This turns off notification for add note for everyone, by the way.

Enjoy :)