2 like 0 dislike
877 views

I've been playing with getting the system to work around the ticket last updated time (change_time) instead of Age. 
Basically because it makes sense for our purposes to do so. I've searched this list a lot in the past week or so 
and I've seen people with much the same question, but without any real answers.
in Education & Reference by | 877 views

1 Answer

2 like 0 dislike

Hi,

Please use perl package for OTRS 3.0.X version

Ticket sort order by last customer contact (Mail, Call).

Download here

Install Package from the Admin -> Package Manager..thats it.

I am using too and it works perfect on my OTRS 3.0.6 & 3.0.9

by
edited

Related questions

1 like 0 dislike
1 answer
0 like 0 dislike
2 answers
0 like 0 dislike
2 answers
asked Oct 25, 2017 in Education & Reference by Krish (810 points) | 4.8k views
0 like 0 dislike
1 answer
0 like 0 dislike
1 answer
0 like 0 dislike
1 answer
0 like 0 dislike
2 answers
asked Aug 21, 2017 in Education & Reference by Marc (2.4k points) | 274 views
0 like 0 dislike
1 answer
1 like 0 dislike
1 answer
asked Oct 7, 2015 in Education & Reference by Sam (1.3k points) | 856 views
0 like 0 dislike
1 answer

Where your donation goes
Technology: We will utilize your donation for development, server maintenance and bandwidth management, etc for our site.

Employee and Projects: We have only 15 employees. They are involved in a wide sort of project works. Your valuable donation will definitely boost their work efficiency.

How can I earn points?
Awarded a Best Answer 10 points
Answer questions 10 points
Asking Question -20 points

1,202 questions
1,348 answers
553 comments
1,994 users