OTRS - PostMasterMailbox.pl is already running

Question

Someone suggested try to fetch the mail forcefully using  (use '-f 1' if you want to start it forced)!

 

so I did and it is shwing me the error

 

 

[root@180 ~]# /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1

 

NOTICE: PostMasterMailbox.pl is already running but is starting again!

POP3: Message 1/48 (sam@gmail.com/pop.gmail.com)

 

 

Wide character in syswrite at /usr/share/perl5/Net/Cmd.pm line 232.

 

Answer 1

First locate Cmd.pm

either you will find that file in

/usr/share/perl5/Net/Cmd.pm

OR

/usr/lib/perl5/5.8.8/Net/Cmd.pm

then find the below lines

$cmd->dataend()

if (exists ${*$cmd}{'net_cmd_last_ch'});

After that ADD the below lines

# XXX - peralta - encoding bug causes problems with OTRS!
  binmode($cmd, ":utf8");

if (scalar(@_)) {

local $SIG{PIPE} = 'IGNORE' unless $^O eq 'MacOS';

Comments

great thnx

---

Today I am getting different error

Malformed UTF-8 character (fatal) at /usr/share/perl5/Net/Cmd.pm line 303.


So I removed the above solution given and problem got resolved..but why it happens any common or single solution for both of the issues?