Claim your Biolink Click Here
0 like 0 dislike
689 views
We are facing a challenge and unable to find the reason and solution

OTRS (3.2.16) is fetching emails from third party software like Exchange/ Gmail etc using POP/IMAP...
Need to know how OTRS determines that an email has been successfully downloaded and that the next OTRS fetch will not download the same email again. Also, if OTRS fetch is partially downloaded an email and the process fails to complete, how can OTRS determine to fetch the same email again, to complete the process. Observed that partially fetched emails are left out in the next fetch cycle, resulting  in emails being missed out. (ie. Email received in third party server but not in OTRS)
in Education & Reference by (1.6k points) | 689 views

1 Answer

0 like 0 dislike

emails will be downloaded and deleted. if a fetch fails otrs will attempt to download all mails again

by
0 0
But as in our case we are using GMAIL as POP3S and done the settings in "Forwarding and POP/IMAP" ->
When messages are accessed with POP -> keep Gmail's copy in the Inbox

so emails will not be deleted after downloading, please suggest what would happen then
0 0
I can not tell, as I have to expect that they will be deleted as designed in OTRS

Source: http://forums.otterhub.org/viewtopic.php?f=62&t=36497

Related questions

0 like 0 dislike
0 answers
asked Aug 19, 2015 in Computers & Internet by Yogi (460 points) | 320 views
0 like 0 dislike
1 answer
0 like 0 dislike
1 answer
asked Aug 9, 2017 in Business & Finance by Sam (1.6k points) | 283 views
0 like 0 dislike
1 answer
asked May 14, 2020 in Education & Reference by Marc (4.6k points) | 400 views
0 like 0 dislike
1 answer
asked May 13, 2020 in Education & Reference by Marc (4.6k points) | 342 views
0 like 0 dislike
2 answers
0 like 0 dislike
2 answers
asked Oct 25, 2017 in Education & Reference by Krish (1.1k points) | 8.3k views
0 like 0 dislike
2 answers
asked Aug 21, 2017 in Education & Reference by Marc (4.6k points) | 612 views
1 like 0 dislike
1 answer
asked Oct 8, 2015 in Education & Reference by Sam (1.6k points) | 1.2k views
0 like 0 dislike
1 answer

Where your donation goes
Technology: We will utilize your donation for development, server maintenance and bandwidth management, etc for our site.

Employee and Projects: We have only 15 employees. They are involved in a wide sort of project works. Your valuable donation will definitely boost their work efficiency.

How can I earn points?
Awarded a Best Answer 10 points
Answer questions 10 points
Asking Question -20 points

1,308 questions
1,469 answers
568 comments
4,809 users