0 like 0 dislike
32 views

hello i need help in OTRS .

i was using OTRS 3.2 and there was no issue on email trails..

ISSUE: email without ticket number in subject getting attached with the trail

for eg : email with subject [Ticket#2017112876002118] should be attached with the existing ticket..

but its getting attached without [Ticket#2017112876002118] ...

 

dont have any idea about it ...

 

Thanks

asked Dec 5, 2017 in Computers & Internet by sameer615 (80 points) | 32 views
    

1 Answer

0 like 0 dislike
Go to Admin and click sysconfig search for "PostMaster"

you will see this -> Edit Config Settings in Ticket → Core::PostMaster

Disable the PostMaster::CheckFollowUpModule###0200-References
(Executes follow-up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.)
answered Dec 5, 2017 by Simmi (550 points)

Related questions

0 like 0 dislike
1 answer
1 like 0 dislike
1 answer
0 like 0 dislike
0 answers
asked Aug 19, 2015 in Computers & Internet by Yogi (180 points) | 107 views
0 like 0 dislike
2 answers
0 like 0 dislike
2 answers
asked Oct 25, 2017 in Education & Reference by Krish (920 points) | 787 views
0 like 0 dislike
2 answers
asked Aug 21, 2017 in Education & Reference by Marc (2,490 points) | 38 views
0 like 0 dislike
1 answer
0 like 0 dislike
1 answer
asked Aug 9, 2017 in Business & Finance by Sam (1,470 points) | 13 views
0 like 0 dislike
1 answer
1 like 0 dislike
1 answer
asked Oct 8, 2015 in Education & Reference by Sam (1,470 points) | 736 views

Where your donation goes
Technology: We will utilize your donation for development, server maintenance and bandwidth management, etc for our site.

Employee and Projects: We have only 15 employees. They are involved in a wide sort of project works. Your valuable donation will definitely boost their work efficiency.

How can I earn points?
Awarded a Best Answer 10 points
Answer questions 10 points
Asking Question -20 points

Mathe Forum Schule und Studenten
1,151 questions
1,281 answers
263 comments
1,509 users