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Playback without answer results in “early media” and if your provider doesn’t support it then caller won’t hear the IVR but just ringing.
https://wiki.asterisk.org/wiki/display/AST/Early Media and the Progress Application

ref: https://community.asterisk.org/t/sometimes-playback-with-noanswer-does-not-play-ivr-instead-ringing/83685

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