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asked Sep 21, 2013 in Business & Finance by karthik | 517 views
    

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Run ADS in google..

Any kind of work for call centre please contact me on skype:

Skype ID: asterisk-help
answered Sep 22, 2013 by Rishu
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In order to get the process to work you should work on the following points:

i) When are calls arriving? It may seem like a simple question but are you getting peaks and troughs? Is an initial surge causing a ‘knock-on’ effect through the rest of the day?

ii) How does the existing process work? By empowering the agents with the ability to do ONE thing is there a way to reduce call length or reduce the number of repeat calls/callbacks required.

iii) Does the process ‘bog down’ at any point? Is something acting as a speed ramp?

iv) What are the main causes of abandonment? Long wait, complicated call type, or is there some other reason?

v) How is existing technology being used?

By answering and solving the above points you must become able to establish a successful call centre business.
answered Dec 27, 2013 by AHMADs (3,240 points)

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