Fun at zangOOr Click Here
0 like 0 dislike
302 views
I need an automated IVR system where callers listen some custom IVR before being picked up by an agent.  They can also press some key anytime to quit waiting in the queue and leave a voice mail. is it possible
in Education & Reference by (360 points) | 302 views

1 Answer

0 like 0 dislike

[IVR]
exten => 99999,1,noop
; answer before playing the sound files
exten => 99999,n,answer
exten => 99999,n,wait(1)
exten => 99999,n,Set(TIMEOUT(digit)=2)
exten => 99999,n,Set(TIMEOUT(response)=10)
exten => 99999,n,Background(sound/custom-welcome)
; use H to let caller hangup a ringing call to agent by disconnect key seq in features.conf
; use n such No retries on the timeout; will exit this application and go to the next step.
; otherwise, caller still stays in the queue redialing to agent
exten => 99999,n,Queue(queue,Hn,,,120)
; customer leaves voice message by keying '*' or upon wait timeout of 120s
exten => 99999,n,VoiceMail([email protected])

by (1.4k points)

Related questions

1 like 0 dislike
1 answer
0 like 0 dislike
1 answer
1 like 0 dislike
2 answers
1 like 0 dislike
1 answer
1 like 0 dislike
1 answer
0 like 0 dislike
1 answer
1 like 0 dislike
1 answer

Where your donation goes
Technology: We will utilize your donation for development, server maintenance and bandwidth management, etc for our site.

Employee and Projects: We have only 15 employees. They are involved in a wide sort of project works. Your valuable donation will definitely boost their work efficiency.

How can I earn points?
Awarded a Best Answer 10 points
Answer questions 10 points
Asking Question -20 points

1,245 questions
1,400 answers
565 comments
4,809 users