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I've been playing with getting the system to work around the ticket last updated time (change_time) instead of Age. 
Basically because it makes sense for our purposes to do so. I've searched this list a lot in the past week or so 
and I've seen people with much the same question, but without any real answers.

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Hi,

Please use perl package for OTRS 3.0.X version

Ticket sort order by last customer contact (Mail, Call).

Download here

Install Package from the Admin -> Package Manager..thats it.

I am using too and it works perfect on my OTRS 3.0.6 & 3.0.9

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