How to use Ticket Last Updated Time Instead of Age Solution in queueview in OTRS?

Question

I've been playing with getting the system to work around the ticket last updated time (change_time) instead of Age. 

Basically because it makes sense for our purposes to do so. I've searched this list a lot in the past week or so 

and I've seen people with much the same question, but without any real answers.

Answer 1

Hi,

Please use perl package for OTRS 3.0.X version

Ticket sort order by last customer contact (Mail, Call).

Download here

Install Package from the Admin -> Package Manager..thats it.

I am using too and it works perfect on my OTRS 3.0.6 & 3.0.9