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I want to put some word in subject using wildcards like we use %% or **, how can we achieve this in OTRS like %word%

or *word* but it is not working
in Education & Reference by (3.3k points) | 359 views

2 Answers

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use regular expression like below

^.*word.*$

by
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for small or caps

\W*((?i)WORD(?-i))\W*
by
edited

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