hello i need help in OTRS .
i was using OTRS 3.2 and there was no issue on email trails..
ISSUE: email without ticket number in subject getting attached with the trail
for eg : email with subject [Ticket#2017112876002118] should be attached with the existing ticket..
but its getting attached without [Ticket#2017112876002118] ...
dont have any idea about it ...
Thanks