HOW TO ADD DYNAMIC FIELDS IN OTRS

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in Education & Reference by (4.7k points) | 452 views

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Go to Admin:
Dynamic Field
Name: loan
Label: Loan Number

Frontend::Agent::Ticket::ViewFreeText -> Ticket::Frontend::AgentTicketFreeText###DynamicField -> loan 1

Frontend::Agent::Ticket::ViewZoom ->
Ticket::Frontend::AgentTicketZoom###DynamicField -> loan 1

Frontend::Agent::Ticket::ViewSearch -> Ticket::Frontend::AgentTicketSearch###DynamicField -> loan 1

Frontend::Agent::Ticket::ViewSearch ->
Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField -> loan 1

Frontend::Agent::Ticket::ViewSearch -> Ticket::Frontend::AgentTicketSearch###DefaultColumns -> DynamicField_loan 1

Frontend::Agent::Ticket::ViewQueue ->
Ticket::Frontend::AgentTicketQueue###DefaultColumns ->
DynamicField_loan 1

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